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Outsourcing
For more than 10 years organizations have entrusted Pointe Technology to manage their data centers, networks, desktops, help desks, and applications development. Outsourcing with Pointe Technology Group can provide cost reduction, contract flexibility and technology and process improvements.
Clients
Lockheed Martin
American Standard
U.S. Census Bureau
America Online
Value Behavioral Health
Peabody Institute of Johns Hopkins
HUD
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Case
Study
American Standard
Companies
Pointe was awarded a contract to provide ongoing support to the
IT Department of American Standard including providing technical
and email support to the corporate headquarters on multiple operating
systems. Our staff performed troubleshooting and maintenance of
all desktop PC's., responded to help desk calls, supported Unix
and Windows network operating systems, and trained ASC staff in
the use of desktop systems, network clients, and e-mail programs.
Computer utilization
and overall customer satisfaction improved drastically for all business
areas and manufacturing applications at ASC over a 2 year period,
reducing the company's total cost of ownership of its call center
by 15%
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